The government of Pakistan is rolling out a new integrated system to handle complaints submitted by the residents and has launched a mobile phone app to work with citizens on improving civil services. Not only the residents of Pakistan( citizens & foreigners) but overseas Pakistani can also use the app on their phone to post their civic complaints directly to the Pakistan authority.
A smartphone app which allows residents to quickly designate a problem and send the relevant information to the appropriate authority. The Govt has promised the system would improve the response time but there are lingering doubts over whether the program will prove to be a good investment. The government has convened a press conference to promote its new citizen’s helpline system.
Citizens of Pakistan are now switching to the power to go digital and downloading this Pakistan Citizen Portal app which provides services against which people can submit requests and complaints from repairs to maintenance.
It promises to integrate the mailbox for emails and letters and certain counter services into one unified system for dealing with Pakistani residents complaints to the point. They are setting up a new platform and putting information from various channels through it to form a unified database, the complaints will forward directly to the relevant agencies so the whole process will be speeded up and the response time will also be improved.
All that, residents have to:
- Select the designated department.
- Capture a photo of the issue you’re highlighting.
- You can also send Audio Voice Notes.
- Now, press submit.
You are instantly given a service request number using which you can keep a track on your complaint or request with each department, with a fixed timeline.
It’s for submitting complaints, so you can report anything you might not be satisfied dealing with it. Government authority is claiming that the app is helping them, residents are complaining and reporting to the water logging and broken roads with littering.
Clearly, the authority has invested in developing an amazing app. This app is the face of authority that interacts with locals
I encourage all the citizens of Pakistan to submit complaints, the app is going to support the authorities, its a long-term plan to kick-start garbage collection, recycling, corruption and composting across the country. Such initiatives are perhaps the first glimpse of what developing countries could offer to citizens.
Share Your Reviews Below!
Muhammad - February 8, 2021 @ 14:21
Pakistan Citizen’s portal app crashes all the time. Every time trying to open or sign up with new user it crashes. Customer service is so bad that they don’t even talk nicely at all. I asked representative his name and he said I can’t tell you and hang up the call. They just get paid to do nothing but corruption.
Pakistan Citizen’s portal app crashes all the time. Every time trying to open or sign up with new user it crashes. Customer service is so bad that they don’t even talk nicely at all. I asked representative his name and he said I can’t tell you
MUHAMMAD ISHAQUE - February 8, 2019 @ 21:37
All the complaints regarding the punjab government and even federal government on Pakistan citizen portal trapped at chief Secretary Punjab level.either chief Secretary Punjab is sleeping or his staff is sleeping.nothing being done at level of chief Secretary Punjab level for last so many weeks
All the complaints regarding the punjab government and even federal government on Pakistan citizen portal trapped at chief Secretary Punjab level.either chief Secretary Punjab is sleeping or his staff is sleeping.nothing being done at level of chief
Ahmad - December 8, 2018 @ 06:53
Its a good initiative but useless as the app crashes again and again. The quailty of the app is not upto the mark.
Its a good initiative but useless as the app crashes again and again. The quailty of the app is not upto the mark.
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Asad - December 4, 2018 @ 21:20
There is no link for complaints regarding children/ Public Park.
There is no link for complaints regarding children/ Public Park.
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Qazi Sohail Imran - October 28, 2018 @ 21:41
Good initiative but the app is so crude and seems even the proper testing has not been done. Read the comments and 90% users are complaining that its not working, “something went wrong error”, and several other glitches and lag issues. I am overseas Pakistani and just installed it and i am also stuck, facing the same error. Please find a competent developer to fix the issues. Initiative of such degree needs competent team, serious efforts and inputs. If it fails before it even starts, public lose faith quickly. I suggest to please check and test all such initiatives thoroughly before the launch. Also, App is not enough, launch a robust website for the same purpose. Hope the issues will be fixed sooner.
Good initiative but the app is so crude and seems even the proper testing has not been done. Read the comments and 90% users are complaining that its not working, “something went wrong error”, and several other glitches and lag issues. I
Farah naveed - October 28, 2018 @ 21:37
This is very useful app.I hope Pakistani citizens use this app positively.
This is very useful app.I hope Pakistani citizens use this app positively.
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Kashif Minhas - October 28, 2018 @ 21:13
The app looks an amazing experience but quality of the app is not up to the par. Couldn’t register it, so will be trying it again once it gets stable enough.
The app looks an amazing experience but quality of the app is not up to the par. Couldn’t register it, so will be trying it again once it gets stable enough.
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Faizan Ali - October 28, 2018 @ 21:10
5 star for the initiative, 1 star for the app its crashing again & again.
5 star for the initiative, 1 star for the app its crashing again & again.
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